Help Desk Operator

Role Overview

• Provide support to users via phone and email
• Log, track and resolve requests and incidents
• Provide application support to users of the platforms in use
• Manage and escalate incidents through an ITSM platform
• Guide users throughout the resolution process
• Ensure compliance with internal procedures and defined service levels

Requirements

• High school diploma (12th grade)
• Vocational/professional course in Information Technology
• Minimum 6 months' experience in customer support, help desk or application support roles
• Experience using computers in a Windows environment
• Knowledge of Microsoft Office (Word, Excel and Outlook)
• Experience using ITSM platforms, specifically EasyVista
• Certification or training in EasyVista (preferred)
• Good communication skills and customer-oriented approach
• Sense of responsibility, organizational skills and ability to work in a team

Tech Stack

• ITSM

Benefits

• Working hours Monday to Friday, 09:00–18:00
• Hybrid work arrangement (2 to 3 days on-site per week at the Justice Campus)
• Integration into a stable and challenging project
• Dynamic and collaborative professional environment