Drive First Alert product adoption, renewal, and usage among First Alert customers
Build a strategy to foster account growth within Italian and Spanish Public Sector accounts
Serve as a First Alert platform expert to develop and maintain relationships across your account portfolio
Collaborate with Account Executives to develop and execute short and long-term strategies for your assigned portfolio
Partner with other Customer Success colleagues to drive product adoption, renewal, upsells and customer satisfaction
Collect customer feedback to leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
Conduct quarterly customer reviews to ensure service and product quality remain exemplary and deliver customer satisfaction by bringing value to our customers daily

Bachelor's degree or equivalent relevant experience in a related field with 3-5 years of customer success/account management experience, specifically experience supporting the public sector
Italian and Spanish language skills (professional fluency)
Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management
Outstanding ability to communicate, both orally and written, complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision-makers in the form of a presentation
High level of accountability, ability to execute independently on multiple and competing projects and deadlines
Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time
Ability to obtain security clearance

Customer Success Manager, International Public Sector

Key skills