Customer Success Manager

Role Overview

• Ensure high satisfaction and successful engagement with Trimble’s products
• Drive retention and growth while building strong, long-term partnerships
• Act as a strategic consultant for Executive and C-Level teams
• Establish proactive relationships with key stakeholders
• Deliver high-impact communication strategies
• Monitor engagement metrics and lead internal cross-functional teams
• Collaborate across the organization for client operational goals

Requirements

• 5+ years of progressive experience in customer success, account management, or client services
• Exceptional consultative and presentation skills
• Ability to manage competing priorities and document complex client strategies
• Proficient in Google Suite and Salesforce
• Bachelor's Degree or equivalent professional experience
• Industry-recognized Customer Success certification (bonus)
• Experience utilizing Customer Success platforms such as Gainsight or Totango (bonus)
• Practical understanding of transportation and logistics best practices (bonus)
• Formal project management experience or data modeling/predictive analytics skills (bonus)

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan