About this role
Role Overview
- Support Supervisor in managing the operations of the SMART database globally, including but not limited to: Responsible for delivering quality technical services related to assigned clients
- Ensure the consistent use of standard operating procedures (SOPs)
- Review the clinical protocol and make appropriate recommendations
- Translate all documented customer expectations in Labcorp database in order to provide seamless services
- Manage and solve technical changes, issues and concerns globally
- Support a culture of continuous improvement, quality and productivity
- With project team members, develop solutions, resolve issues and approve internal database loading/ design plan globally
- Utilize Microsoft Office applications to design customized documents
- Other duties as assigned
Requirements
- Two-year associate degree or 1 or more years of relevant Labcorp experience
- Fluency in English
- Strong planning, organizational, and problem-solving skills
- Outstanding written, verbal and interpersonal skills
- Demonstrated success negotiating routine job-related situations
- Ability to use computer applications (i.e. Windows, Word, Excel)
- Strong customer service skills and demonstrated attention to detail
- Proven record of driving continuous improvement
- Demonstrated a high degree of initiative and ability to work collaboratively
- Extensive PC experience required: exhibit both speed and accuracy
- Demonstrated ability to plan and prioritize
- Demonstration of contribution to teamwork
- Strong tolerance for stress
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities