Key skills
Remote Work
About this role
Role Overview
- Support Supervisor in managing the operations of the SMART database globally.
- Responsible for delivering quality technical services related to assigned clients.
- Ensure the consistent use of standard operating procedures (SOPs).
- Review the clinical protocol and make appropriate recommendations.
- Translate all documented customer expectations in Labcorp database.
- Manage and solve technical changes, issues, and concerns globally.
- Support a culture of continuous improvement, quality, and productivity.
- Develop solutions, resolve issues and approve internal database loading/design plan globally.
- Utilize Microsoft Office applications to design customized documents.
- Other duties as assigned.
Requirements
- Two-year associate degree or 1 or more years of relevant Labcorp experience.
- Fluency in English
- Strong planning, organizational, and problem-solving skills.
- Outstanding written, verbal and interpersonal skills.
- Demonstrated success negotiating routine job-related situations.
- Ability to use computer applications (i.e. Windows, Word, Excel)
- Strong customer service skills and demonstrated attention to detail.
- Proven record of driving continuous improvement.
- Demonstrated a high degree of initiative and ability to work collaboratively.
- Extensive PC experience required: exhibit both speed and accuracy.
- Demonstrated ability to plan and prioritize.
- Demonstration of contribution to teamwork.
- Strong tolerance for stress.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options