Supports and demonstrates IMA’s core values
Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
Interacts professionally and timely with clients via email, phone, and in-person
Maintains a proactive approach focusing on claim strategies and resolutions
Advocates for the timely and effective resolution of workers’ compensation claims for our clients.
Communicates pertinent claim information timely to internal and external clients
Maintains strong relationships with internal and external clients
Workers’ compensation subject matter expertise with deep knowledge across multiple jurisdictions.
Participates in presentations, including new business, RFPs (clients, TPAs), claim reviews, renewals, etc.
Develops strong working knowledge of IMA computer systems/programs
Assists Claim Manager with claim staff onboarding, training and development
Develops and expands relationships at local, regional and national levels with carriers, TPAs, legal resources, consultants, etc.
Leads and contributes to Claim Projects, and other tasks as assigned
Attends insurance related seminars including but not limited to continuing education classes

7 + years of prior Claims experience required, preferable within Workers’ Comp
Bachelor’s degree or work experience equivalent to a college degree
System skills or aptitude – Applied Epic, Carrier and TPA platforms preferred
Experience with MS Office products preferred/required (specifically PowerPoint, Outlook, Word, and Excel)
Exceptional technical skill and knowledge of coverage and claims handling
Moderate travel required (25-50%)
Excellent communication and negotiation skills
Strong mathematical and reasoning skills required
Ability to discuss and solve claim problems with clients and insurance carriers.

Claims Executive – Workers Comp

Key skills