Telephonic screening, brief intervention, and referral of members to a trauma specialty treatment provider.
Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals.
Utilize Judith Herman’s phase-based trauma treatment model to provide stabilization support to members in their process of engaging in care.
Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider.
Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes.

Required mental health license: LCSW, LMFT, LPC
Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma.
Experience with motivational interviewing, diagnostic assessment, and triage.
Knowledge of phased-based trauma treatment model and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc).
Excellent listening, written and verbal communication skills.
Acknowledge and embrace diversity and inclusion.
Experience working with diverse populations.
Motivated to go above and beyond for members to provide a high-touch experience.
Tech-savvy: must be comfortable using various computer platforms and learning new systems.
Able to multi-task and context switch.

Health, Dental, Vision benefits starting on the first day
Individual One Medical account valued at $199/year per user
HSA and FSA plans available
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Generous paid time off, 10 sick days, 12 paid holidays, and a 1-month sabbatical leave at your 4-year anniversary
Parental leave up to 18 weeks
Access to fertility care support and reimbursement for related fertility expenses
Access to Wellhub for wellbeing coaching and budget management
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching to support your favorite causes

Specialty Care Navigator, Trauma

Key skills