Provide expert technical support for customers with complex Solar PV queries
Manage and resolve complex Solar PV technical support tickets
Investigate Solar PV system faults, performance concerns and monitoring issues
Provide clear, confident technical explanations to customers
Liaise with installers, field teams, manufacturers and internal teams
Keep accurate case notes and update tickets clearly
Identify patterns in recurring technical issues and share insight with the wider team
Help improve technical processes, troubleshooting guides and customer support standards
Support first-line teams by acting as an escalation point for complex Solar PV queries

Strong technical curiosity
Excellent communication skills
Calm, methodical approach to problem-solving
A good understanding of Solar PV systems and common technical issues
Confidence interpreting technical information and troubleshooting faults
Strong written and verbal communication skills
Ability to explain technical problems in a simple, customer-friendly way
Excellent attention to detail and case ownership
Structured approach to managing tickets and callbacks
Ability to work well with internal teams, installers and external partners
Experience with inverters, monitoring portals, battery storage or MCS standards (desirable)
Background in electrical fault finding or renewable energy customer support (desirable)

25 days holiday and bank holidays, rising to 29 with long service recognition
Gifted day off for your birthday
Option to buy more holiday twice a year
Annual bonus scheme to recognize and reward hard work
£50 a night stay away bonus
£25 day food allowance when staying away
Life assurance: 6% cash lump sum for family or next of kin
Company van with fuel card for business use for electricians and team leaders
Travel provided for roofers and trainees from office hub to different sites
Fully provided uniform and PPE
Fully provided tools
Discounted gym membership
Employer funded Health Cash Plan, able to claim back on expenses such as prescriptions, massages, dentist etc
Discounts across services and products, including renewable energy, solar panels, battery storage and heat pumps
Ethical Pension with Aviva: employer-matched contributions up to 7.5% of base salary

Solar Technical Specialist

Key skills