Support customers across technical support, operations, maintenance, network activities, and training
Act as the first contact for software and hardware issues
Ensure service readiness and advise product teams on serviceability
Escalate key issues as needed
Handle complex troubleshooting cases, primarily at the solution and system levels
Serve as the primary interface to R&D for escalating customer issues

Bachelor’s Degree with 8 to 10 Years of Experience in SDH and basic LAN/WAN/Networking concepts.
Provide technical support for Nokia 1830 PSS (OTN) products, diagnosing and resolving customer issues remotely or on-site when required.
Ensure customer satisfaction by meeting SLA commitments and maintaining strong customer focus.
Reproduce customer issues in lab environments and analyze test specifications to support product recommendations.
Coordinate with product experts and global TSC, Optics L3 TEC, Services PLM, and other Nokia teams to ensure high-quality service delivery.
Participate in 24×7 hotline rotation, managing incident handling, escalation, and resolution.
Drive improvement initiatives, share technical leadership with peers, and engage in proactive customer training or network health checks.
Apply strong expertise in DWDM, OTN, and GMPLS while working effectively in cross-functional, multicultural teams.

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave
Life insurance to all employees
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development

Technical Care Specialist

Key skills