Solutions Specialist
Farmington Hills, Michigan, United States of America
Full Time
3 hours ago
$50,000 - $55,000 USD
Visa Sponsor
Key skills
Communication
About this role
Role Overview
- Support the delivery of client solutions through coordination, tracking, follow-up, and communication activities.
- Assist with gathering and organizing business and user requirements for solutions and enhancements.
- Help document workflows, processes, solution details, and delivery-related information.
- Monitor assignment progress and help ensure timelines and deliverables remain on track.
- Coordinate internal and client touchpoints as needed throughout the delivery process.
- Research solution options, enhancements, and operational recommendations for clients.
- Assist with solution setup, validation, testing coordination, and implementation-related activities.
- Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
- Participate in software and solution testing from the perspectives of functionality, usability, reliability, integration, and performance.
- Assist with documenting testing activities, defects, validation steps, and outcomes.
- Support User Acceptance Testing (UAT) coordination and client readiness activities.
- Work proactively with engineering and delivery teams to promote quality throughout the delivery process.
- Identify issues and escalate concerns appropriately to ensure timely resolution.
- Maintain functional knowledge of supported solutions, products, and delivery processes.
- Develop an understanding of client objectives, operational needs, and delivery expectations.
- Provide guidance, support, and best-practice recommendations related to solution usage and delivery processes.
Requirements
- High school diploma or equivalent required.
- Associate’s degree, technical training, business coursework, or equivalent professional experience preferred.
- Two (2) or more years of experience in client service, operations, solution delivery, software support, implementation, or a related field preferred.
- Experience managing multiple requests, assignments, or projects simultaneously.
- Experience working collaboratively with internal teams and external clients preferred.
Benefits
- Flexible work arrangements
- Professional development opportunities