Provide day-to-day support and issue resolution; both virtually and on the shop floor
Coordinate and escalate items with global IT teams
Assist with projects including device lifecycle, network upgrades, and cloud adoption
Maintain accurate asset tracking and documentation
Support and administer core technologies including Microsoft 365, Entra ID (Azure AD), Windows, and endpoint management (Intune)
Support networking and production (IT/OT) environments
Contribute to standardization and continuous improvement of support processes

5+ years of experience in IT support or infrastructure roles
Comfortable working on-site full-time in a food manufacturing environment
Strong troubleshooting skills across multiple technologies
Able to prioritize workload and follow issues through to resolution
Focused on reliability, responsiveness, and user support
Experience with Microsoft 365 and modern workplace technologies
Exposure to Microsoft Entra ID (Azure AD) and cloud-based identity services
Strong knowledge of Windows environments (client and server)
Familiarity with endpoint management (e.g., Intune) and a variety of mobile devices (iOS, Android)
Understanding of networking, systems administration, and IT/OT security fundamentals
Team-oriented, with the ability to contribute and share knowledge
Clear communicator with both technical and non-technical users
Self-motivated, organized, and adaptable in a dynamic, hands-on environment
Comfortable supporting both office and production/shop floor users

Systems Administrator

Key skills