About this role

Handle inbound and outbound calls for multiple portfolios
Use multiple web-based applications for investigation and verification
Answer existing and potential customer questions with accuracy and urgency
Communication of appropriate course of action to clients in a friendly and professional manner
Build customer confidence in the services offered by Propel as a subject matter expert
Work as a team to obtain individual and team goals

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience
Excellent verbal and written communication skills in English; Spanish is an asset
Exceptional customer service skills: able to build rapport with clients and handle escalated calls
Good knowledge of Microsoft Office and Internet
Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach
Demonstrated ability to thrive in a fast-paced and goal-oriented environment

Customer Service Representative

Key skills