Customer Service Representative (WFH)

Torentify is a growing organization dedicated to helping individuals and families access valuable benefit programs through professional customer support. They are seeking motivated and dependable individuals to join their remote team as Customer Service Representatives, assisting clients with inquiries and appointment scheduling.

Responsibilities:

• Follow up with individuals who have requested information about available programs
• Schedule, book, and confirm virtual appointments
• Explain processes and next steps in a clear and professional manner
• Answer general customer inquiries and provide support
• Assist clients with completing basic digital forms
• Send appointment reminders and follow-up communications
• Maintain accurate and organized client records
• Utilize online systems to manage daily activities and customer interactions
• Participate in remote training sessions and team meetings

Requirements:

• Strong communication and interpersonal skills
• Ability to work independently and manage responsibilities effectively
• Basic computer proficiency and comfort using online systems
• Strong organizational and time management skills
• Positive attitude and willingness to learn
• High school diploma or equivalent preferred
• Customer service, administrative, scheduling, or phone-based experience is a plus but not required