Project Manager

Role Overview

• Manage projects in accordance with contractual time, cost and quality requirements
• Work with customers to identify requirements, project planning, evaluation and overall customer support
• Responsible for scheduling and management of resources and delegation of tasks
• Provide and execute on a detailed onboarding plan with customers
• Set and meet critical onboarding deadlines with customers
• Work on telecommunications system installations; typically for business in the SMB space.
• Update and maintain internal customer record data base with all the information on customer orders for onboarding coordination and billing purposes
• Working with clients to gather information and set up porting from their existing carriers, and develop secondary port solutions
• Develop and implement call flow design to meet customer’s requirements
• Ensure that call-flow programming and QA is completed leading up to customer go-live
• Maintain an in‐depth understanding of Mitel’s capabilities, services and business impact points to effectively communicate within Mitel and to clients
• Provide assistance to internal and external customers on how to use Mitel services/features
• Conduct a post-deployment debriefing meeting with the customer to ensure the deployment has met all the customers expectation
• Ensure custom solutions are documented for the Mitel Customer Success Team and Support teams, and ready to accept accountability for the customer after successful implementation
• Resource for team members who work on other projects that may need additional assistance.
• Follow project management guidelines and procedures to attain individual and team wide Net Promoter Score.

Requirements

• Experience in telecommunications and call-flow
• Experience with porting telephone numbers
• Basic networking knowledge
• Must possess excellent computer skills including spreadsheet knowledge, and word processing. Windows based software and Excel required.
• Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred
• Exceptional interpersonal skills, excellent written and verbal communications skills
• Naturally inclined to exceed expectations and provide outstanding customer service (both internally and externally)
• Be passionate about your work and maintain a calm demeanor in difficult situations
• Excellent organizational skills
• Attention to detail

Benefits

• Health insurance
• Professional development opportunities