Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about our products, services, and policies to customers
Troubleshoot and resolve customer issues effectively and efficiently
Maintain a high level of customer satisfaction through proactive communication and problem-solving
Collaborate with other departments to ensure timely and accurate resolution of customer issues
Process orders, returns, and exchanges according to company policies and procedures
Keep accurate records of customer interactions and transactions
Continuously identify areas for improvement and provide feedback to management
Stay up-to-date on company products, services, and policies to provide accurate information to customers
Adhere to company guidelines and standards for customer service excellence

High school diploma or equivalent required, some college preferred
Minimum of 1-2 years of customer service experience, preferably in a call center or retail environment
Excellent communication skills, both written and verbal
Strong problem-solving and conflict resolution abilities
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office and experience with customer management systems
Positive attitude and strong customer service orientation
Ability to work independently and as part of a team
Flexibility to work occasional evenings or weekends as needed

Customer Agent

Key skills