About this role

Respond promptly and professionally to customer inquiries via phone, email, and SMS.
Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
Use internal systems to document customer interactions, feedback, and issue resolutions.
Collaborate with logistics, billing, and technical teams to resolve order, payment, or product issues.
Process returns, swaps, and account adjustments according to company policy.
Provide clear, empathetic communication while maintaining brand voice and professionalism.
Identify recurring customer issues and report patterns or feedback to management.
Maintain a strong understanding of company products, subscription tiers, and policies to effectively support customers.
Contribute to a positive team environment and support continuous process improvement.

Clear and professional communication skills (written and verbal).
Comfortable making phone calls, sending emails, and managing SMS conversations.
Reliable, organized, and detail-oriented.
Experience in customer service, retention, or subscription-based support preferred.

Customer Service Agent

Key skills