Key skills
cargoSales
About this role
Role Overview
- Research and obtain up-to-date information about potential clients from trade associations, the Ministry of Industry and Commerce, foreign trade statistics (LOGCOMEX and DATALINE), trade fairs, symposia and lectures;
- Identify, approach, register, visit potential clients and present the product portfolio and the best cost and service options;
- Explore every business opportunity within each prospect/client in their segment;
- Share with the Sales Support team all actions before, during and after securing each prospect;
- Win, quote and close sales; inform the client profile and introduce the client to the company personnel involved in their operation;
- Ensure the client receives the best service before, during and after each experience using the company's products;
- Gradually increase the range of products offered and expand relationship scope within each client;
- Introduce products and their responsible contacts to strengthen personal and commercial ties, building trust between the parties involved;
- Enter relevant client information into the system;
- Evaluate client satisfaction and the satisfaction of the employees who serve them to identify opportunities for process improvements;
- Be willing to listen to the client and seek the best solution to resolve issues when they arise, interacting with staff from the departments involved;
- Ensure excellent service and win-win negotiations with the client; pursue satisfaction and build loyalty with each new business opportunity or product;
- Propose, when necessary, spot negotiations, long-term contracts, and per diem demurrage rates to help reduce clients' operating costs;
- Assist departments with collections and outstanding issues with clients;
- Continuously monitor changes in freight and demurrage, per diem negotiations, traffic and routes as informed by Pricing, Management, the Board or Agents;
- Seek and exchange information with the team about competitors and the market;
- Maintain relationships with carriers to obtain updates or changes to their routes and/or competitors';
- Send sales leads to our overseas agents;
- Respond to cost estimate requests, contact agents' sales leads and reply as quickly as possible;
- Provide support to departments in client communications when needed;
- Negotiate with clients to change Incoterms modalities to favor closing deals in Brazil;
- Strengthen commercial and personal relationships with clients, retaining them with new products;
- Turn clients into advocates for the Group's services and customer service initiatives.
Requirements
- Education: Bachelor's degree preferred
- Experience: Approximately 1 year in the role preferred
- Language: English proficiency preferred
- Preferred experience with NVOCC companies
- Preferred experience with Freight Forwarder companies
- Preferred knowledge of CargoWise
- Basic knowledge of maritime, air and road operations preferred
- Preferred experience in international logistics, foreign trade or freight forwarding agencies
- Preferred experience with international cargo agency
- Preferred knowledge of international freight
Benefits
- Language training subsidy
- Health and Dental Insurance
- Life Insurance
- Meal Voucher
- Food Voucher
- Transportation voucher OR Fuel allowance
- Gympass
- Totalpass
- SESC partnership
- Zenklub
- Birthday day off