All Collectors report to the Collection Manager and Team Lead
The Bilingual Collector will initiate customer contact and determine reason for delinquency evaluates customer’s financial situations and negotiates terms of repayment to bring account current
May be responsible for some skip tracing
Collector must adhere to all Bank policies, procedures and all compliance regulations
Requirements
Bilingual (English and Spanish)
Must be able to work Monday
Thursday, 5pm
9pm and Saturday, 8am
12pm
Entry Level Collections Experience
Ability to prioritize in a fast paced, high volume, environment with little supervision
Microsoft Windows experience required
Ability to type 30-35 wpm
Demonstrated ability to multi-task and excellent verbal and written skills
Excellent math skills
High School diploma or GED required, some college preferred