Bilingual Collector, English and Spanish

Role Overview

• All Collectors report to the Collection Manager and Team Lead
• The Bilingual Collector will initiate customer contact and determine reason for delinquency evaluates customer’s financial situations and negotiates terms of repayment to bring account current
• May be responsible for some skip tracing
• Collector must adhere to all Bank policies, procedures and all compliance regulations

Requirements

• Bilingual (English and Spanish)
• Must be able to work Monday
• Thursday, 5pm
• 9pm and Saturday, 8am
• 12pm
• Entry Level Collections Experience
• Ability to prioritize in a fast paced, high volume, environment with little supervision
• Microsoft Windows experience required
• Ability to type 30-35 wpm
• Demonstrated ability to multi-task and excellent verbal and written skills
• Excellent math skills
• High School diploma or GED required, some college preferred

Benefits

• Fully Remote