Operations Supervisor

Role Overview

• Responsible for daily operational management and ensuring the smooth running of operations
• Ensure execution quality, team coordination, and the reliability of operational data
• Supervise the scheduling coordinator
• Provide functional leadership to site managers
• Ensure proper allocation of operational resources
• Manage complex operational situations
• Ensure continuity of service
• Contribute to overall performance

Requirements

• Excellent command of multi-site operational management
• Ability to manage day-to-day operations in a fast-paced, constrained environment
• Strong decision-making and prioritization skills
• Strong commitment to service quality and operational continuity
• Proven experience managing operational teams
• Ability to work cross-functionally with stakeholders in complementary roles
• Operational analysis skills and ability to interpret KPIs and operational metrics
• Rigor in monitoring data and processes
• Responsiveness, reliability, and strong organizational skills
• Ability to make decisions under demanding conditions while maintaining a collaborative approach with field teams

Benefits

• Autonomy and a challenging role
• Motivated, dynamic, and committed teams
• 1–2 days of remote work per week