Provide day-to-day technical support for internal users across Microsoft, Google Workspace, and macOS environments.
Support user assistance with Mac devices.
Assist with password resets, account management, software installations, and troubleshooting of common technical issues.
Respond to and resolve helpdesk tickets in a timely manner to ensure minimal disruption to employee productivity.
Manage technical onboarding and offboarding processes.
Provision and deprovision user accounts across internal systems.
Assign and revoke system access according to company policies.
Procure and configure laptops (including Mac devices), peripherals, and required equipment for new employees.
Ensure proper device return and decommissioning during employee offboarding.
Maintain accurate records within the company’s access management and asset tracking systems.
Track and manage company devices, licenses, and software subscriptions.
Assist with internal initiatives to review and optimize hardware and software usage across the organization.
Support cleanup and consolidation efforts related to unused or redundant tools and licenses.
Assist with the preparation and maintenance of documentation for SOC 2 and HIPAA compliance.
Support IT security policies, documentation, and evidence collection as needed.

This position is open to candidates located within a reasonable commuting distance of one of our office locations in New York, NY; Cape Coral, FL; or Washington, DC. While the role offers flexibility, it requires an onsite presence a few days each month to support collaboration, team alignment, and key business initiatives.
This role also requires the ability to travel approximately 20–30% to our office locations as needed to support cross-functional initiatives, team engagement, and operational priorities.

IT Support Operations Specialist

Key skills