SRE / DevOps Engineer (human)

CopeCart is a digital commerce platform that helps entrepreneurs sell and manage digital products. The SRE / DevOps Engineer will improve deployment speed and safety, strengthen the AWS-based production platform, enhance CI/CD and observability, and introduce supervised AI-agent workflows for diagnosing and resolving operational issues.

Responsibilities:

• Improve the deployment experience for our new system
• Reduce operational bottlenecks that slow down engineering and feature delivery
• Strengthen our AWS production setup, currently based on ECS and containers
• Improve our GitHub Actions CI/CD workflows
• Work with Terraform / OpenTofu to make infrastructure safer, clearer, and easier to change
• Improve production debugging across AWS, containers, networking, Linux, and application-level issues
• Improve our observability across the three pillars: metrics, logs, and traces
• Create or improve runbooks, repo instructions, service maps, deployment guides, and operational documentation
• Introduce agentic engineering workflows that help engineers diagnose issues, propose fixes, and validate changes before they reach production
• Design safe guardrails for agent-assisted work: permissions, approval gates, auditability, sandboxing, rollback procedures, and human review

Requirements:

• Strong hands-on experience in SRE, DevOps, platform engineering, infrastructure engineering, or production operations
• Production AWS experience
• Experience with ECS and containerized services
• Experience with GitHub Actions
• Experience with Terraform and/or OpenTofu
• Experience with CI/CD, Linux, networking, and production debugging
• Strong observability skills across metrics, logs, and traces
• Ability to write production-quality code or scripts in TypeScript and Bash
• Ability to read and modify infrastructure, CI/CD, and application code
• Good judgment around production risk, automation, permissions, and rollback
• Kubernetes experience
• Ruby experience
• Experience building internal developer platforms or self-service infrastructure
• Experience with coding agents, AI-assisted engineering workflows, repo-level agent instructions, evals, or agent guardrails
• Experience improving incident response, deploy safety, or on-call quality