Process and Policy Documentation Officer

Role Overview

• Develop, review, and maintain the company’s process and policy documentation in line with regulatory and internal standards.
• Collaborate with cross-functional teams to ensure policies and procedures are accurate, up-to-date, and well-communicated.
• Monitor changes in regulations and update documentation accordingly.
• Maintain version control and ensure proper archiving of all process and policy documents.

Requirements

• Bachelor’s degree in Business Administration, Banking, Finance, Industrial Engineering, or a related field.
• Strong writing and editing skills with keen attention to detail and accuracy.
• Solid knowledge of banking operations, processes, and regulatory requirements.
• Ability to analyze processes and translate them into clear, structured documentation.
• Proficiency in MS Office and familiarity with document management tools.
• Excellent coordination and communication skills for cross-department collaboration.
• At least 2–3 years of relevant experience in process documentation, compliance, or operations.