AWSAzureCloudRWorkdayLeadershipOKRsCommunicationRemote Work
About this role
Role Overview
Ensure operational excellence, predictability of deliveries and continuous improvement of the team’s performance, ensuring compliance with contracted KPIs and the company’s strategic OKRs
Ensure pace and predictability of design, development and delivery processes
Ensure compliance with operational and contractual indicators (SLA, quality, efficiency, productivity)
Define, monitor and improve performance and quality metrics
Proactively identify risks and deviations in indicators
Lead structured action plans to recover performance
Act as the strategic focal point in the operational relationship with clients
Support critical discussions: incidents, changes, requests and crises
Lead war rooms when necessary, ensuring rapid stabilization and clear communication
Strengthen Vertem’s perception of value and reliability
Identify opportunities for technical and operational optimization
Structure continuous improvement initiatives focused on efficiency and quality
Evolve the working model, seeking productivity gains and reduction of rework
Coordinate the development and delivery team with a focus on high performance
Foster a healthy, collaborative and results-oriented environment
Develop talent, acting as a technical and behavioral mentor
Encourage engagement and a sense of ownership
Manage vendors contracted by the team
Ensure alignment of deliveries, quality and SLAs
Integrate vendors into the area’s governance model
Ensure the team contributes directly to the company’s OKRs
Support leadership in analyzing deviations and building structured plans
Maintain fluid communication with other areas and executives
Requirements
Experience leading technology, product or services teams
Solid technical background in IT (see section above — prerequisite)
Strong command of operational indicators and metric-driven management
Analytical capacity and a systemic view of processes
Experience in environments with corporate clients and SLA-based contracts
Maturity in crisis management and decision-making under pressure
Excellent executive communication — from the boardroom to technical squads