Team Leader

Role Overview

• Ensure operational excellence, predictability of deliveries and continuous improvement of the team’s performance, ensuring compliance with contracted KPIs and the company’s strategic OKRs
• Ensure pace and predictability of design, development and delivery processes
• Ensure compliance with operational and contractual indicators (SLA, quality, efficiency, productivity)
• Define, monitor and improve performance and quality metrics
• Proactively identify risks and deviations in indicators
• Lead structured action plans to recover performance
• Act as the strategic focal point in the operational relationship with clients
• Support critical discussions: incidents, changes, requests and crises
• Lead war rooms when necessary, ensuring rapid stabilization and clear communication
• Strengthen Vertem’s perception of value and reliability
• Identify opportunities for technical and operational optimization
• Structure continuous improvement initiatives focused on efficiency and quality
• Evolve the working model, seeking productivity gains and reduction of rework
• Coordinate the development and delivery team with a focus on high performance
• Foster a healthy, collaborative and results-oriented environment
• Develop talent, acting as a technical and behavioral mentor
• Encourage engagement and a sense of ownership
• Manage vendors contracted by the team
• Ensure alignment of deliveries, quality and SLAs
• Integrate vendors into the area’s governance model
• Ensure the team contributes directly to the company’s OKRs
• Support leadership in analyzing deviations and building structured plans
• Maintain fluid communication with other areas and executives

Requirements

• Experience leading technology, product or services teams
• Solid technical background in IT (see section above — prerequisite)
• Strong command of operational indicators and metric-driven management
• Analytical capacity and a systemic view of processes
• Experience in environments with corporate clients and SLA-based contracts
• Maturity in crisis management and decision-making under pressure
• Excellent executive communication — from the boardroom to technical squads
• Azure certifications (AZ-900, AZ-104, AZ-305 or higher) and/or AWS (Cloud Practitioner, Solutions Architect) — preferred
• Knowledge of operational governance in technology companies — preferred
• Experience with OKRs and strategic management — preferred
• Management of multiple stakeholders in high-complexity environments — preferred
• Experience in digital transformation and platform modernization processes — preferred

Tech Stack

• AWS
• Azure
• Cloud

Benefits

• Flex Office – 2 days remote work and 3 days on-site
• Day off on your birthday – Your special day, the way you prefer + points in our Marketplace
• Flexible hours – More autonomy to organize your routine
• Health and dental plan with SulAmérica
• Life insurance with SulAmérica
• Psychological support – Access to a platform with psychologists
• Office massage – A moment of relaxation during your day
• Decompression room – To recharge your energy
• TotalPass – Access to gyms and fitness activities
• Fruit in the office – For a healthy snack during the workday
• Flexible Meal or Food Allowance – R$ 43.64 per day
• Childcare assistance – For children up to 5 years old
• Commuter benefit (VT), parking or company shuttle – Mobility guaranteed
• QultureRocks – Performance management and development platform
• Education assistance – After 12 months with the company, we invest in your learning
• Inspiring and disruptive culture – A dynamic, collaborative and innovative environment
• Birth kit – A special gift for new parents
• Internal events and engagement activities – Gatherings and moments of relaxation with the team
• Exclusive benefits on special dates – Because every special moment deserves to be celebrated!