Key skills
ServiceNowCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively.
- Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
- Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.
- Build Relationships: Foster trust and long-term partnerships with Agency Partners.
- Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
- Measure Success: Track adoption, usage, and satisfaction metrics to ensure impact.
Requirements
- Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.
- Strong communication and problem-solving skills.
- Passion for technology and helping customers succeed.
- Ability to learn quickly and adapt in a fast-paced environment.
- Basic proficiency in Microsoft Office and familiarity with ServiceNow is a plus
Tech Stack
- ServiceNow
Benefits
- Competitive compensation
- Generous vacation policy, paid holidays, and paid sick time
- Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
- Company-paid Short-Term and Long-Term Disability Insurance
- Company-paid Group Life insurance
- Company-paid Employee Assistance Program (EAP) and Calm App subscription
- Employee-paid Pet Insurance and optional supplemental insurance coverage
- Vested 401(k) with company match and financial wellness programs
- Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
- Paid maternity leave, paid paternity leave, and fertility benefits
- Career growth and learning opportunities