Technical Team Lead

Role Overview

• Lead a Group of Software Engineers:
• Execute the full software development lifecycle.
• Develop existing programs by analyzing and identifying areas for modification.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document, write operational documentation, and maintain software functionality.
• Deploy programs and evaluate feedback.
• Comply with project plans.
• Maintain and improve existing codebases and peer review code changes.
• Investigate and use new technologies where relevant.
• Provide a detailed level of technical assistance to customers.
• Support customers by responding within the designated SLA.
• Investigate and troubleshoot issues, developing solutions for customers while understanding their needs.
• Perform impact analysis and coordinate implementation.
• Monitor and improve the system.
• Carry out routine maintenance work.
• Exceed customer expectations by providing outstanding customer service.
• Proactively update customers and ensure they are satisfied with our support service.
• Continual Learning:
• Continually update technical knowledge and skills by attending in-house and external courses, reading manuals, and accessing new applications.
• Collaboration and Improvement:
• Work closely with team members and Solution Architects.
• Troubleshoot, debug, and upgrade existing systems.
• Maintain systems by monitoring and correcting software defects.
• Improve system quality by identifying issues and common patterns, and developing standard operating procedures.
• Enhance applications by identifying opportunities for improvement, making recommendations, and designing and implementing systems.
• Support pre-sales and tender proposals.

Requirements

• Proficiency in programming languages and frameworks, including Java, JavaScript (Node.js and AngularJS), J2EE, and Spring Boot.
• Experience with various operating systems such as Windows and Linux.
• Familiarity with databases such as MS SQL, etc.
• Strong analytical and reasoning skills with an ability to visualize processes and outcomes.
• Proficiency in software engineering tools.
• Ability to document requirements and specifications.
• Proficiency in troubleshooting software issues and debugging a large codebase.
• Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.
• Outstanding all-round communication skills and ability to work collaboratively.
• Demonstrated customer service experience or prior technical support experience; desire to go above and beyond in assisting customers.
• Ability to manage and grow existing customer relationships by delivering high-quality support.
• Commitment to providing the best experience possible for customers.
• Knowledge of algorithms and data structures.
• A passion for solving problems and providing workable solutions.
• Experience in mission-critical systems is advantageous.

Tech Stack

• Angular
• J2EE
• Java
• JavaScript
• Linux
• Node.js
• Spring
• Spring Boot
• SpringBoot
• SQL