Collect payments on overdue accounts and locate debtors to make collection arrangements.
Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
Receives payments over the phone via Credit Card or Check.
Document customer accounts in an accurate and timely manner.
Sending letters, statements, payment histories
Handling customer complaints and resolution paper work
Maintain and achieve monthly goals given.
Able to react to change productively and handle other tasks as assigned.

Call center/collections experience
FDCPA and State Regulations
Excellent analytical and communication skills. Good grammar, voice and diction.
Knowledge of loan calculations
Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.

Collection Specialist

Key skills