Customer Service Representative

Role Overview

• Providing quality service by accurately responding to telephonic, written and electronic inquiries
• Accurately document all inquiries and actions taken using applicable software applications
• Respond to inquiries from employees/members, providers and clients in a high volume call center
• Navigate multiple system applications/screens to respond to inquiries

Requirements

• High School diploma or GED equivalent
• Minimum 1 year previous customer service experience
• Ability to work in a fast-paced, high demand, structured service oriented environment
• Excellent verbal, written and interpersonal communication skills
• Ability to effectively deal with problems in varying situations and reach resolution in a timely manner
• Must possess strong reasoning and analytical skills
• Ability to learn new/proprietary systems
• Proficiency in MS Excel/Word

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• annual incentive bonus plan