AI Enablement Lead

Role Overview

• Ensure AI tools are consistently used and integrated into daily work, not just explored; Identify and remove barriers to adoption
• Deliver enablement at scale, including role-based learning journeys, toolkits, office hours/coaching, and a champion network in partnership with training and operations
• Help establish AI COE framework to promote responsible AI use, best practices, training and enablement programs, success metrics, and communication
• Partner with training and operations teams to develop role-based enablement across the enterprise (sales, service, ops, leadership)
• Equip teams to effectively use AI platforms, Copilot tools, AI agents, and prompt & agent libraries
• Provide ongoing support through office hours, coaching, and trainings materials
• Reinforce expectations for when and how AI should be used; Ensure responsible AI usage by incorporating governance and guardrails into training, communications, and playbooks
• Partner with business and operations teams to roll out AI capabilities and integrate them into daily work. Develop change management strategies and educate teams on AI benefits.
• Identify where AI can meaningfully improve workflows, quality, and speed; Help define roles of AI (automate, augment, or escalate) vs human
• Ensure AI usage is clear, repeatable, and consistent to shift from manual to AI-assisted workflows
• Understand pain points and translate needs into clear, actionable AI use cases; Identify where AI can deliver meaningful workflow improvements and practical impact
• Bring structured recommendations to inform prioritization and sequencing of AI efforts
• Act as a bridge between business users and AI/product teams to ensure solutions reflect real needs, are adopted, and deliver value; Provide insight into what will drive adoption and proactively identify where solutions are likely to stall
• Support business teams in owning outcomes and driving adoption; Ensure success metrics are defined and use data to continuously refine prioritization and enablement strategies
• Gather feedback from users on what’s working, where friction exists, and where trust is low
• Partner with engineering to improve usability and effectiveness of AI solutions
• Continuously refine enablement materials, guidance, and approach
• Enable acceptable AI usage, citizen development, and sharing & reuse of AI tools
• Track and report AI impact
• Share success stories, use cases, best practices, and lessons learned to accelerate adoption across teams.

Requirements

• 5-10+ years in technology enablement, product, operations, consulting, or transformation roles.
• Experience driving adoption of new tools or technologies at scale
• Strong experience in: o Workflow/process design o Change management or transformation o Stakeholder engagement across business teams
• Strong technical fluency and understanding of AI tools and capabilities (e.g., Copilot, LLMs)
• Ability to translate business needs into practical usage of technology. Experience scaling AI or advanced technology use cases from pilots into sustained adoption.
• Proven ability to drive behavior change and adoption, not just deployment
• Strong communication, facilitation, and influence skills across all levels of the organization
• Ability to translate strategy into practical execution

Benefits

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental
• Vision
• Family Assistance Program
• FSA
• HSA
• Pre-Tax Parking Plan
• 401(k)
• Life/AD&D
• Accident
• Critical Illness
• Hospital Indemnity
• Long Term Care
• Short-term Disability
• Long-term Disability
• Business Travel Accident
• Identity Theft
• Paid Time Off
• Flexible Work Options
• Paid Holidays
• Sabbatical
• Gift Matching
• Well-Being Stipend
• Personal and Professional Development