Responsible for partnering with claim professionals to assist customers.
Build customer relationships, complete financial transactions, manage important business information.
Address customer questions and concerns professionally.
Partner with claim professionals to assist with the timely resolution of claims.
Document claim files accurately, requests reports, and manage mail conditions.
Ensure the proper handling of financial transactions including claim payments.
Maintain accurate records and information management.
Assist with claim center financial standards and effective communication of findings.

High School Diploma or GED.
1 year of service-related work experience OR Bachelor’s Degree.
Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.
Ability to analyze and compare information to understand issues and explore alternative solutions.
Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
Verbal and written communication skills.
Ability to exercise sound judgment and make decisions.
Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

Claim Operations Specialist

Key skills