Digital Intelligence & Personalization Architect, DIPA FE

Role Overview

• Serve as a recognized authority in Adobe Experience Platform and integrated Adobe solutions following industry best practices and standards.
• Act as a subject matter expert on Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, and AEP RTCDP.
• Gather and understand client business objectives, technical requirements, and key performance indicators.
• Align technical recommendations with customer goals, business objectives, and implementation feasibility.
• Translate business use cases into scalable solution designs while balancing campaign flexibility, reporting requirements, integration dependencies, and platform guardrails.
• Document actionable recommendations to mitigate implementation risks and improve platform adoption.
• Assess client technical environments and identify implementation gaps relative to business objectives.
• Recommend and design best-practice solutions based on findings and platform capabilities.
• Analyze complex technical issues, evaluate solution options, and facilitate customer discussions around recommended approaches.
• Provide guidance on integration technologies and patterns, including REST APIs, webhooks, and interoperability across Adobe and non-Adobe systems.
• Support solution troubleshooting and best-practice implementation across Adobe Analytics, CJA, Adobe Target, and AEP RTCDP.
• Interact regularly with clients, including marketers, analysts, developers, and executive stakeholders.
• Manage multiple client engagements simultaneously while ensuring timely delivery and high-quality service.
• Establish credibility and trust with clients and partners through strong communication and facilitation skills.
• Provide strategic and technical guidance to support customer success initiatives.
• Maintain accurate project records, workload estimates, and time tracking documentation.
• Create client-facing documentation, presentations, and recommendations using Microsoft Office and AI-enabled tools.
• Leverage AI technologies to improve workflow efficiency, research platform capabilities, and accelerate delivery.
• Continuously expand Adobe platform expertise through training, certification, and self-study.

Requirements

• Deep technical knowledge of Adobe Experience Platform and Adobe Experience Cloud solutions.
• 5+ years of direct client consulting experience.
• 3+ years of hands-on experience with at least three of the following: Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, Adobe Experience Platform RTCDP
• Experience with REST APIs, webhooks, and enterprise integration patterns.
• Proficiency in API integrations, tag management, data modeling, and solution architecture.
• Experience translating business requirements into architecture, design, and development activities.
• Experience articulating technical solutions to both technical and non-technical audiences.
• Strong problem-solving, facilitation, and consulting skills.
• Experience with Adobe Data Collection for web and mobile implementations.
• Experience working with Adobe AEP Mobile Edge SDK.
• Proficiency using AI tools within daily workflows.
• Excellent verbal and written communication skills.
• Ability to work effectively in fast-paced, client-facing environments.

Tech Stack

• Cloud

Benefits

• medical, dental and vision insurance
• life insurance
• disability
• paid time off
• 401(k)