Architect – Professional Services

Role Overview

• You will design and deliver identity management and workplace security solutions that meet client requirements and timelines.
• You will serve as the technical authority to lead Identity Management and Workplace Security engagements, which would include upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training.
• This will require a technical understanding of cloud security solutions including M365 Defender, Defender for cloud, and Sentinel.
• You will work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
• You will mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success.
• You will function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients.
• You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management.
• You will serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise.
• You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• You will have the opportunity to work in a highly visible customer-facing role.
• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• You will do this by staying on top of new trends and technology updates.

Requirements

• Computer Science / Information Technology degree or diploma or equivalent industry experience
• 8+ years’ work experience in a client-facing professional services role, or 10 + years of related, progressively senior industry experience
• Updated Certifications and training to include; Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate
• Ability to travel up to 10% of the time
• A curious mindset, willing to ask the right questions to provide customers with the best possible solution
• A problem solver with the capability to uncover & address the root cause of an issue
• A proactive work ethic that puts responsiveness to customers first
• Passion for building strong relationships with customers and driving great CX

Tech Stack

• Cloud

Benefits

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program