Patient Engagement Specialist

Role Overview

• Conduct outbound phone outreach to eligible members and referred patients
• Answer inbound calls and respond to patient questions about RightMove services
• Educate patients on available care options and next steps
• Verify eligibility and schedule initial evaluations
• Accurately document all patient interactions in CRM systems
• Escalate or route complex issues to appropriate internal teams
• Identify opportunities to improve workflows, outreach effectiveness, and patient experience
• Support referred patients through onboarding and scheduling
• Provide real-time patient support via inbound calls
• Maintain accurate, compliant documentation
• Operate in accordance with HIPAA and all applicable compliance requirements

Requirements

• High school diploma or GED (associate degree preferred)
• 1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call center environments
• Strong verbal communication skills and comfort with phone-based outreach
• Ability to explain healthcare services clearly and compassionately
• Experience using CRM, scheduling, or documentation tools
• Strong organization, attention to detail, and ability to multitask
• Bilingual (Spanish/English) a plus