Senior Consultant, Professional Services

Role Overview

• You will work closely with related teams on Microsoft Security and Identity Management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training.
• You will work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs
• You will mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success
• You will function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients
• You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management
• You will serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise
• You will have the opportunity to work in a highly visible customer-facing role.
• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• You will do this by staying on top of new trends and technology updates
• You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way

Requirements

• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time
• 5+ years’ work experience in a client-facing professional services role, or 7 + years of related industry experience.
• Updated Certifications and training to include; Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate

Benefits

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program