Manage and resolve daily incoming customer support cases across EMEA and UK regions
Act as a subject matter expert for complex issues and escalations
Provide guidance and mentoring to team members as required
Deliver training sessions and support knowledge development within the team
Take ownership of escalation management, ensuring timely and effective resolution
Operate within a flat team structure, covering both first-line and advanced support responsibilities
Balance operational support delivery with strategic contributions such as mentoring and process improvement
Contribute to special projects and process improvements
Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Proven experience with Unit4 ERP (essential)
Strong knowledge of the Financial/Logistics module
Basic SQL skills (querying, troubleshooting)
Strong English communication skills (written and verbal)
Ability to manage both standard support cases and complex escalations
Willingness to travel to Wrocław office 2–3 times per year
Advanced SQL knowledge (Nice-to-Have)
Experience in mentoring or coaching colleagues (Nice-to-Have)
Training delivery experience (Nice-to-Have)
Previous experience handling escalations in a support environment (Nice-to-Have)

a culture built on trust
giving you freedom and autonomy to be successful.
balance
with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being.
talented colleagues, role models and mentors
work, learn and be inspired by some of the best talent in the software industry.
a commitment to sustainability
with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

Principal Application Support Consultant

Key skills