Enhanced Care Management Lead – Care Coordinator

Role Overview

• Provide day-to-day support and guidance to fellow Lead Care Managers (LCMs)
• Serve as a resource for staff questions, workflows, and ECM best practices
• Assist in monitoring team productivity, documentation completion, and operational consistency
• Identify and escalate concerns, risks, workflow gaps, or trends to management as appropriate
• Support coverage needs, including member follow-up when assigned LCMs are unavailable (e.g., PTO coverage)
• Collaborate closely with leadership to maintain accountability, performance standards, and quality of care delivery
• Reinforce company expectations, workflows, and compliance standards across the team
• Support onboarding and ongoing development of new and existing LCMs
• Provide shadowing opportunities during in-person visits and fieldwork
• Demonstrate best practices for member engagement, documentation, outreach, and care coordination
• Provide real-time coaching, guidance, and operational support to staff
• Assist with reinforcing documentation standards, productivity expectations, and quality assurance initiatives
• Provide direct member support and care coordination assistance as assigned based on operational and coverage needs
• Assist with member follow-up, engagement, and continuity of care during staffing gaps, PTO coverage, or high-volume periods
• Support Lead Care Managers with complex member coordination, barriers to engagement, and escalation needs
• Coordinate medical, behavioral health, and community-based services to support member stability and care continuity
• Assist with transitions of care, hospital discharges, referrals, and follow-up coordination as needed
• Build strong, supportive relationships with members through compassionate, person-centered engagement
• Provide support for community-based outreach initiatives as needed
• Participate in occasional in-person outreach activities across multiple counties
• Assist with identifying, engaging, and enrolling eligible members into ECM, Community Supports (CS), and Behavioral Health (BH) programs
• Support community partnership development and outreach efforts
• Assist during coverage gaps, staffing shortages, or high-need operational periods
• Maintain timely, accurate, and compliant documentation in accordance with Medi-Cal, CalAIM, and ECM requirements
• Assist in reinforcing documentation quality standards across the team
• Support quality improvement efforts and internal auditing processes
• Ensure care coordination activities are properly documented within company systems

Requirements

• Valid California Driver's License and active auto insurance meeting CA requirements
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)
• Must be able to travel up to 60-70% within the county to conduct in person visits
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received
• Must have effective Time Management skills
• Must have internet speed of
• 300+ mbps download and 25+mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools
• Must be willing to work occasional evenings and weekends as needed

Benefits

• Yearly salary: $70,304
• Monthly stipend
• 160 hours PTO + paid sick time
• 11 paid holidays (including birthday and floating holiday)
• 4 paid volunteer hours per month
• 90% employer-paid employee-only medical benefits
• Flexible Spending Account (FSA)
• Short-term & long-term disability, AD&D
• Employee Assistance Program (EAP)
• 401(k) with company match
• Professional development opportunities
• Quarterly in-person events
• Employee discount programs