Case Coordinator

Role Overview

• Comfortable managing active caseload of (100-150) cases
• Grow relationship with attorney firms and medical providers
• Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible
• Effectively manage medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyze medical records and arrange transportation
• Assess and make funding decisions to $10K
• Maintain workflow through prioritization of daily and weekly tasks
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met
• Occasionally assist with training new team members

Requirements

• High School or GED required
• 1-3 years of relevant industry or legal experience is preferred
• Bilingual in Spanish is preferred
• Exemplary customer service and time management
• Organized and ability to prioritize well
• Thrives in team environment
• Knowledge of medical terminology and life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor
• Must be able to work in-office in Charlotte, NC

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.