Front Office Agent – STARS

Role Overview

• Warmly welcome guests
• Perform guest check-ins and check-outs
• Receive and process reservation inquiries
• Take responsibility for cash handling and accounts receivable control
• Perform administrative tasks at the front office
• Ensure active communication flow between all departments of the hotel

Requirements

• Vocational training in hospitality
• Excellent guest-service skills
• Responsible approach to cash handling and accounts receivable control
• Ability to independently perform administrative front office tasks
• Effective communication across all departments

Benefits

• Permanent (open-ended) employment contract
• At least 30 days of annual leave
• 25% night shift supplement for hours between 22:00 and 07:00
• Pleasant working atmosphere
• Predictable working hours
• Compensation for overtime worked
• Opportunity to contribute to a young, fast-growing company
• Comprehensive onboarding covering all processes and standards
• Support from an experienced front office team
• Development opportunities to progress to Front Office Supervisor
• Room for personal development, growth and initiative
• Various employee discounts as part of a corporate offering on events, services and products
• Worldwide discounts at IHG hotels
• Additional benefits and hotel discounts