Front Office Agent – STARS

Role Overview

• Welcome guests warmly and provide attentive, charming service
• Perform guest check-in and check-out
• Receive and process reservation inquiries
• Take responsibility for cash handling and accounts receivable control
• Carry out front office administrative tasks reliably and independently
• Support effective operational processes during early, late, and night shifts
• Ensure active communication flow between all departments of the hotel

Requirements

• Professional experience in front office operations
• Hospitality and charisma in guest interactions
• Responsible approach to cash handling and accounts receivable control
• Ability to perform administrative tasks independently
• Contribute to effective operations during early, late, and night shifts
• Maintain active communication flow between departments

Benefits

• Permanent employment contract
• At least 30 days of annual leave
• 25% night allowance from 22:00 to 07:00
• Pleasant working atmosphere
• Predictable working hours
• Compensation for overtime worked
• Opportunity to contribute to a young, fast-growing company
• Comprehensive onboarding across all processes and standards
• Development opportunities to Front Office Supervisor
• Various employee discounts through corporate offers on events, services, and products
• Worldwide discounts at IHG hotels