Support Analyst, IT

Role Overview

• Provide N2 and N3 technical support to users.
• Administer operating systems, corporate systems, and network infrastructure.
• Perform installation, configuration, and maintenance of software, hardware, and printers.
• Manage access and permissions in internal and external systems.
• Maintain and update the IT asset inventory (equipment, software, and licenses).
• Configure and manage Microsoft 365 Business tools.
• Support the management of corporate IT infrastructure and processes.
• Prepare and update internal IT manuals and procedures.
• Experience with Microsoft Intune.

Requirements

• Experience in N1, N2, and N3 support.
• Knowledge of infrastructure and desktop computing (PC hardware and peripherals).
• Advanced knowledge of networks and information security.
• Advanced knowledge of Windows and IT management using Microsoft Intune.
• Proficiency with Microsoft 365 Business (Entra ID, SharePoint, Power Automate, etc.).
• Knowledge of Microsoft Azure is desirable.
• Bachelor’s degree in Information Technology or a related field.

Tech Stack

• Azure

Benefits

• Transportation voucher (VT) provided — no payroll deduction.
• Meal allowance via Caju card — no payroll deduction.
• Health benefit to support your well‑being.
• Cultural allowance to feed your mind and soul.
• Education allowance to invest in your development and continue learning.
• Fresh fruit daily at our Curitiba and Cascavel offices to keep your energy up.
• Hybrid work model — we believe in flexibility and work‑life balance.
• Wednesdays are designated work‑from‑home days.
• Semi‑flexible working hours to help you organize your schedule.
• New parent kit for moms and dads — we know family matters.
• Partnership with SESC for leisure and wellbeing benefits.
• Benefits club and discount coupons for stores to help you save more.
• Day off on your birthday so you can celebrate as you wish!