Account Manager

Role Overview

• Ensure effective facilitation, coordination, development, implementation, and execution of the client program
• Provide consultative support to assist client in meeting business goals
• Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors
• Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives
• Offer solutions to enhance client performance and expand the services provided by HPOne
• Conduct daily/regular internal operational meetings to review performance
• Maintain a working knowledge of the entire call center operation as well as project operation
• Work with quality assurance to ensure consistency in call evaluations
• Manage change management process for assigned client
• Resolve conflicts and provide solutions to clients in a timely manner
• Performs other related duties as assigned

Requirements

• Bachelor’s Degree in Marketing or relevant concentration
• 3 years of experience in a client facing account management or client services role
• Ability to solve complex problems in a customer-facing role
• Discipline and organization to manage multiple priorities simultaneously
• Strong relationship management skills, both internally and externally
• Strength in gaining consensus across a multidisciplinary team (internal & external partners, client)
• Proven ability to understand customer data and make recommendations to operations/client based on analytics
• Excellent verbal, written and Microsoft Outlook skills
• Strong experience in creating and presenting customer presentations
• High level of integrity, judgment and follow through
• Strong attention to detail
• Preferred Skills/Abilities: Experience in a business-to-business customer environment with health plans or within healthcare.

Benefits

• Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications.
• HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law.
• HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices.
• If you need assistance or an accommodation due to a disability, please contact us to request accommodation at hr@hpone.com.