Monitors social media sites (e.g. Facebook and Instagram) to ensure all support needs of the Recovering Service Members (RSM) are being met
Must respond to requests for assistance on applications or social media sites within sixty (60) minutes during operational times and within two hours of return from nonoperational times
Identifies emerging issues or trends and coordinate referrals to appropriate programs, case managers or support agencies
Assist with follow-up actions, special outreach campaigns and reporting requirements in support of program leadership
Maintains familiarity with benefits, entitlements, and support services related to medical care, transition assistance, education, employment, family support and quality-of-life services

Bachelor’s Degree
Minimum two (2) years of experience in client-facing support or service coordination roles involving direct client communications, proactive follow-up, and connection to appropriate resources
Strong interpersonal communication skills with the ability to build rapport and trust
Knowledge of Marine Corps culture
Knowledge and understanding of the range of support resources and benefits available to Wounded Warriors, including general eligibility and access processes
Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare reports and provide information
Strong technology skills, as well as ability to navigate multiple computer systems simultaneously
Strong data entry/typing skills with a high degree of accuracy
Excellent oral and written communication skills
Ability to document outreach efforts and coordinate follow-through actions with case managers or supervisors
Ability to work within structured protocols and escalation procedures
Ability to work with diverse populations with varying needs

Reasonable accommodations for individuals with disabilities during hiring process

Outreach Specialist

Key skills