Leading the function and growing the Group Account Billing program, focusing on expanding its value proposition, increasing adoption among radiology practices, and improving operational effectiveness
Responsible for all aspects of group billing operations, including maintaining facility rosters, coordinating annual invoicing, processing and tracking payments, and monitoring participation trends
Identify and implement opportunities to enhance and scale the program, including process redesign, automation, and improved reporting/insights
Analyze group account data to uncover trends, possible gaps, and opportunities for increased engagement and revenue growth
Partner with cross-functional teams (IT, Member Services, Marketing, etc.) to improve system integrations (e.g., Salesforce/Nimble) and optimize the end-to-end group billing experience
Provide continuous, targeted customer support related to billing, account management, and product usage, ensuring a high-quality experience for group accounts
Respond to customer inquiries through phone and Freshdesk in alignment with team standards
Process member payments and support payment-related activities with accuracy and timeliness
Assist with the processing of membership applications, including time-sensitive Members-in-Training (MIT) submissions, and collaborate on workflow improvements
Maintain, audit, and cleanse customer and membership data to ensure accuracy, consistency, and integrity across systems

12 years of related experience
Particularly in billing operations in a member-facing environment
Some higher level education required
Associates or Bachelors preferred
Skilled in data analysis (interpreting trends and identifying opportunities for improvement)
Excellent, professional communication skills (verbal and written) required
Ability to handle member inquiries and ensure a positive experience
Technical proficiency in billing systems, CRM tools, MS Office
Experience with Salesforce/Nimble and/or Freshdesk a plus
Ability to work under multiple deadlines, and prioritize work appropriately
Excellent time management skills, a knack for detail, and organized

Member Services Coordinator

Key skills