Client Support Specialist

Role Overview

• Handle client inquiries and provide support
• Conduct appointment setting tasks
• Collaborate with team members to ensure quality service
• Maintain proper documentation of client interactions
• Troubleshoot technical issues for clients
• Ensure satisfaction of clients through effective communication

Requirements

• At least 3 years in the BPO industry
• Excellent English communication and multitasking skills
• Appointment setting background and other similar roles is a PLUS
• Preferably with a background in Customer Service
• Willing to work graveyard and can start training immediately
• Has an existing home office setup with a conducive work environment
• Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, excellent noise-canceling headset, and dual monitor
• A stable internet connection with at least 25 Mbps upload and download
• Back-up power/internet is a plus

Benefits

• Long-term/full-time position
• Salary offer is at 31,391.08 gross
• 5,000 Client Deployment Allowance
• Pay begins on day 1 of training
• HMO
• Loyalty Investment Fund
• Memorial Plan
• Paid Leaves
• Attendance and performance-based incentives
• Quarterly In-person Team-Buildings
• Annual Company Outing
• Annual Year-End Party
• Annual Performance Review
• 13th-month pay
• Government-mandated benefits
• MP2 Contributions
• Career Advancement Opportunities