Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required
Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours
Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes
Build a positive, collaborative team environment with other Lifecycle safety team members
Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies

Bachelor’s Degree in a Life Science is required
Excellent written and verbal skills in Dutch (native/C2), French (min. C1) and English (min.C1)
Willingness and aptitude to learn new skills across our Lifecycle Safety service lines
Excellent attention to detail and accuracy maintaining consistently high-quality standards
Excellent organizational skills and time management skills
Ability to establish and maintain effective working relationships with coworkers, managers and clients
Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities

Medical Information Specialist – Dutch, French, English

Key skills