Communicate with internal and external sources to resolve open tasks; maintain quality and service levels when working with clients
Ensure issues are addressed immediately and appropriate parties are informed for proper resolution
Make customer satisfaction the primary "driver" for successful quality processes with internal and external teams
Develop a working understanding of the internal technologies required for daily functions
Communicate with various internal company departments to address problems preventing orders from billing to a customer
Partner with transportation providers to secure required documentation for customer billing
Facilitate and improve the efficiency of the current billing cycle time from carrier freight bill to client payment; continuously seek opportunities to improve current processes

1 year of experience in audit, accounts receivable, accounts payable, load planning or transportation/logistics
Associate degree in Business or Transportation/Logistics, or the equivalent combination of education and experience
Experience with Microsoft Office
Strong problem-solving skills
Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audience

Competitive pay
Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement

Billing Specialist

Key skills