Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met efficiently.
Service Coordination: Connect clients with appropriate services and supports, managing their journey from start to finish.
Customer Service Support: Handle incoming calls, schedule appointments, and resolve day-to-day service delivery queries.
Workflow Management: Prioritise tasks effectively to manage your caseload and meet KPIs.

Client-Centric Approach: You demonstrate empathy, compassion and a genuine commitment to putting clients first in every interaction.
Relationship Builder: Strong ability to build rapport and maintain positive, trust-based relationships with clients, families, and internal stakeholders.
Customer Service Excellence: Proven experience in customer service, a call centre environment and/or medical reception environments. Strong administrative and outstanding customer service skills are essential.
Team Player: Ability to work independently and collaboratively within a team.
KPI Achievement: Experience working towards and achieving KPIs.
Time Management: Strong organisational skills with the ability to prioritise tasks effectively.
Technical Proficiency: Proficient in Microsoft suite and experience with CRM systems like Salesforce is desirable.

Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
Flexible ways of working
12 weeks paid parental leave and 2 weeks paid partner leave
3 additional leave days each year (conditions apply)
$100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
Discounted gym membership for you and your family, using Fitness Passport
Employee Assistance Program
Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Client Services Consultant

Key skills