IS Application Manager – Communications

Role Overview

• Drive excellence across ABB Robotics' digital communication landscape, managing our corporate website, CMS platform, and communication tools to deliver seamless digital experiences.
• Own the full lifecycle of our digital communication platforms — from governance and roadmap planning to SLA management and continuous improvement — ensuring our capabilities stay aligned with evolving business needs.
• A primary point of accountability for service delivery , you will connect with business stakeholders, internal IS teams, and external suppliers to ensure smooth and effective platform operations.
• Lead service delivery excellence by managing day-to-day operations across internal IS teams, GBS IS units, and external suppliers, ensuring service requests and incidents are fulfilled within agreed SLAs and OLAs.
• Drive alignment between business and IT by collaborating with business stakeholders to identify requirements, validate expected outcomes, and ensure application services consistently meet customer needs.
• Manage financial accountability including budget ownership, cost charge-out to respective business units, and ongoing assessment of efficiency improvements based on technological, financial, and functional feasibility.
• Ensure data quality and information consistency by working iteratively with the business to validate system-generated reports, assess data integrity, and support compliance with Information Produced by Entity (IPE) requirements.
• Lead incident, problem, and change management by overseeing root cause analysis, defining workarounds, and coordinating resolution across teams to restore services within agreed SLA timelines.
• Maintain a robust IS governance framework by steering reference teams and steering committees, managing vendor relationships, and ensuring adherence to corporate IS policies, security standards, and external legislation.
• Contribute to IS strategy by collaborating with the Head of Business IS and IS leaders to shape the overall application roadmap in alignment with ABB's global IS strategy and business objectives.
• Develop and lead people by building competence within the team, promoting a high-performance culture, and guiding geographically dispersed teams toward shared goals.

Requirements

• Master's degree in Information Technology, Business Engineering, or a related field
• 10+ years of IT experience, with at least 3+ years in a global management or leadership role overseeing digital communications platforms and CMS systems
• Hands-on experience managing and delivering digital communication platforms and CMS solutions such as Adobe Experience Manager or equivalent systems at enterprise scale
• Proven experience managing budgets exceeding 1M USD, with accountability for cost control, forecasting, and financial reporting
• Proven track record as an application services leader in a complex, global organization with both internal and external stakeholder interfaces
• Strong experience managing SLAs, OLAs, and vendor relationships in a multi-supplier environment
• Demonstrated ability to implement processes, tools, and governance frameworks at scale
• ITIL knowledge is a plus; experience with end-to-end functional process understanding is highly valued
• Exceptional negotiation, facilitation, and consensus-building skills
• Fluent in English with strong communication abilities across all organizational levels.

Tech Stack

• AEM

Benefits

• We empower you to take the lead, share bold ideas, and shape real outcomes.
• Here, your work doesn’t just matter, it moves things forward.
• We value people from different backgrounds.
• Could this be your story?
• ABB is also committed to a high standard of integrity in everything we do.