Housekeeping Supervisor – Russian Speaking

Role Overview

• Supervise the cleaning and maintenance of guest and crew accommodations, as well as all assigned public areas.
• Conduct crew orientation, briefings, work planning, and task delegation.
• Communicate effectively and apply practical coaching techniques to develop and motivate staff.
• Review, monitor, and evaluate the performance of subordinates.
• Plan and manage manpower schedules, equipment, and supply requirements for the assigned section, ensuring accountability for cost control, quality standards, utilization, and employee performance.
• Ensure ongoing training, competency, and proficiency of assigned employees.
• Enforce adherence to company grooming and appearance standards.
• Direct daily housekeeping operations to ensure consistent service delivery in guest rooms, crew areas, and public spaces.
• Handle and resolve guest complaints when required, ensuring prompt and professional service recovery.
• Conduct regular inspections of guest rooms, crew accommodations, and public areas to ensure compliance with company standards.
• Plan and coordinate special cleaning programs, including carpet shampooing, deep cleaning, and general cleaning projects.
• Maintain housekeeping supply inventories at approved par levels and submit requisitions to the Housekeeping Storekeeper as required.
• Report all maintenance deficiencies identified in guest rooms, crew areas, and public spaces in a timely manner.
• Apply cost-efficient and environmentally responsible working practices at all times.
• Monitor and manage hours of work and rest for subordinates to ensure full compliance with MLC regulations.
• Maintain strict accountability for issued master keys and other working keys.
• Report any loss or damage of ship’s property to the Assistant Executive Housekeeper without delay.
• Ensure all lost and found items are reported and handled promptly in accordance with company procedures.

Requirements

• Supervisory Experience: Proven experience in supervisory or managerial roles within the maritime or hospitality industry, showcasing the ability to lead, mentor, and drive housekeeping staff to achieve excellence.
• Language Proficiency: Proficient in English; knowledge of Russian, Turkish or Arabic is advantageous for effective communication with guests, staff, and other departments.
• Team Leadership: Strong leadership capabilities, demonstrating the ability to guide and manage housekeeping teams, ensuring high standards of cleanliness and guest satisfaction.
• Organizational Skills: Exceptional organizational abilities to coordinate and manage housekeeping operations efficiently, ensuring a seamless and enjoyable experience for guests.
• Communication Skills: Excellent verbal and written communication skills, facilitating clear communication with housekeeping staff, other onboard departments, and management.
• Problem-Solving Abilities: Strong problem-solving skills to address challenges, resolve issues, and ensure the smooth operation of the housekeeping department.
• Customer Service Orientation: A customer-focused approach with the ability to contribute to a positive guest experience through efficient housekeeping services.
• Adaptability: Capacity to adapt to the dynamic and fast-paced nature of maritime environments, managing fluctuating demands and addressing guest needs promptly.
• Professionalism: Exemplary professional conduct, maintaining a high level of integrity, discretion, and respect for guest and staff privacy.

Benefits

• Valid Passport;
• Valid Seaman’s Book;
• STCW Certification;