Manage a portfolio of partners throughout their journey with Swan and own daily project-run on this portfolio.
Serve as their dedicated point of contact for day-to-day topics
project management, processes, operational issues, KPI reviews.
Support new partners onboarding in implementing their operations, in particular through partner teams training.
Run regular calls and meetings: tackle open items, review performance, align on priorities.
Act as an escalation point for operational issues; coordinate cross-functionally with Support, Compliance, and KYC to drive fast resolution.
Lead partner onboarding from an operational standpoint, ensuring a smooth go-live and fast path to full autonomy.
Report on portfolio health to leadership with clear trends and concrete action plans.

3–6 years of experience managing a small portfolio of medium-to-high-touch partners or accounts in a Partner Success, Customer Success, Account Management, or Operations role.
You are fluent in English and ideally speak Dutch or French. Dutch is strongly preferred for this role.
You are naturally curious and analytical, with the ability to navigate complex products and operational processes by digging deep to understand root causes.
You take end-to-end ownership, driving issues to resolution while coordinating effectively with internal teams (Product, Engineering, Support) and external stakeholders.
You are highly organized and data-driven, able to prioritize effectively, anticipate risks, and make informed decisions in a fast-paced environment.
You demonstrate strong business acumen, stakeholder management, and communication skills, allowing you to build trusted relationships and identify opportunities to drive partner success.
You continuously look for ways to improve processes, challenge the status quo, and scale operations.

25 days + RTT
Meal Vouchers: We provide a meal voucher card to cover your meals on work days.
Transport: Monthly mobility package for employees.
Health insurance (mutuelle): Alan.
Sports: Thanks to our partnership with Classpass, you can enjoy advantageous discounts on subscriptions.
Well-being support: access to Moka Care for mental health and wellness.
Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.

International Strategic Customer Success Manager

Key skills