Key skills
CRM
About this role
Role Overview
- Own the overarching Revenue Technology strategic roadmap across CRM, including multi-org governance and innovation alignment.
- Lead program governance across the global CRM implementation, ensuring consistent standards and delivery discipline across all workstreams.
- Establish governance frameworks, standards, and decision rights that protect enterprise consistency while enabling approved local and business-unit variation.
- Drive a consistent operating cadence across AMER and International workstreams.
- Lead key decision forums and steering committees, and own executive stakeholder reporting on roadmap, trade-offs, and delivery outcomes.
- Own and lead the CRM Technology governance model — decision rights, escalation paths, and review cadences — ensuring decisions are made deliberately, not by default.
- Own vendor relationships, contract governance, and license management across CRM platforms.
- Identify opportunities for license optimization, consolidation, cost avoidance, and vendor risk mitigation.
- Maintain integrated roadmaps guiding CRM initiatives from concept through delivery and value realization.
- Manage program plans, milestones, risks, and resources to ensure predictable, high-quality delivery.
Requirements
- Bachelor’s degree in Business, Engineering, Information Systems, or related field (or equivalent professional experience).
- 7+ years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations.
- Proven experience leading multi-workstream initiatives with complex dependencies and senior-level visibility.
- Demonstrated experience establishing and owning governance — decision forums, decision rights, and vendor governance — not solely program coordination.
- Demonstrated ability to operate effectively and influence without authority in a matrixed environment.
- Willingness and ability to travel up to 30% (Domestic/international) of the time to present in person for workshops, program forums, and key engagements.
Benefits
- Annual Bonus
- Potential Discretionary LTI Bonus
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave